NETELITY provides following categories of get started onsite Training ('Training') to its subscribed customers and its Authorised Users ('Users'):
For Business Owner/Decision Makers - Covers general walk through of all modules of the subscribed application. Emphasis will be on reporting and dashboard modules and its uses. Training will be of three hours duration.
For Business Managers - Covers general walk through of all modules of the subscribed application. Emphasis will be on modules specific to their department and its uses. Training will be of two hours duration for each department.
For Others - Covers general walk through of modules specific to their department of the subscribed application. Emphasis will be on using specific module features and its uses. Training will be of three hours duration for each department.
Training will be conducted on customer premises upon mutually agreed schedule.
Each category of Training will be arranged on separate days depending on the availability of qualified NETELITY personnel.
For Business manager and others, the Training will be conducted in respective departmental groups. No personal (one on one) Training will be given to these categories of Users.
Customer should send a written list of Users under each category for scheduling the Training with in seven working days from Effective date of Service.
Customer should provide working internet connection and a computer with compatible browser to run the subscribed application during Training schedule along with space for conducting Training.
If NETELITY doesn't receive written request for training with list of users with in prescribed time, it is deemed that no training to subscribed application is required by the customer and NETELITY will consider its obligation for initial training as fulfilled.
Customer may request for additional training on relevant subscribed applications within one month from the date of initial training. From there upon any subsequent request for training will be entertained only upon addition of new users. NETELITY on its sole discretion will evaluate and comply with such requests for re training.
Customer should provide working internet connection and a computer with compatible browser to access the subscribed application during Training schedule along with space for conducting Training.
Customer should make it mandatory for authorized Users to attend the Training on scheduled day. If any user misses the Training then NETELITY will decide on its sole discretion whether to conduct the Training again for that user or not.
NETELITY will make reasonable effort to impart Training with in fourteen working days from the effective date of subscription. Netelity will not be held responsible for any delay in imparting Training.
Training is a complimentary service provided by NETELITY for benefit of its Users. NETELITY will not be held responsible for any loss of business or improper use of the application by not carrying out this complimentary service.
Subsequent to Training NETELITY will continue to give support over E-mail and telephone for all Users until expiration of subscription as specified in Service and Support Policy made available at www.netelity.com or such other website address as may be notified to the Customer from time to time.