Mpower CRM
Own satisfied customers with least effort!

What is CRM?

While the phrase customer relationship management (CRM) is most commonly used to describe a business-customer relationship, CRM systems are used in the same way to manage business contacts, customers, contract wins and sales leads and much more. CRM is often thought of as a business strategy that enables businesses to:
  • Understand the customer
  • Retain customers through better customer experience
  • Attract new customer
  • Win new clients and contracts
  • Increase profitably
  • Decrease customer management costs

Customer relationship management systems provide you with the customer-business data to help you provide services or products that your customers want, provide better customer service, cross-sell and up sell more effectively, close deals, retain current customers and understand who the customer is.

Benifits of CRM

    • Provide real-time insight into prospect and customer leads.
    • Provide deep visibility into the sales pipeline and opportunity details which quickly produce accurate sales forecasts
    • Track Sales cycle through lead generation to closing and invoicing
    • Track service support through customer trouble tickets to finished support call and invoicing
    • Get alerts to follow up on activities and send automated notifications when important actions occur
    • Give everyone clear visibility and responsibility of individual activities through shared diaries, team calendars and service schedules
    • Automate workflows to replace repetitive manual processes to cut admin work and eliminate duplication so employees can focus on profitable activity
    • Map work in progress with clients and staff allocated to client projects
    • Support your entire frontline sales and sales lead management team with the right information they need to quickly and efficiently fulfil all of their daily requirements
    • Keep vital customer data secured and centralised in the business whether the sales person stays or leaves

Why do you need CRM

    • You go through 15 different excel sheets to know what your sales team has done today.
    • You call up back office hundreds times a day to answer customer queries.
    • You don't know how much is outstanding in your business or from a particular customer.
    • Your quotes and invoices goes out in different format to different customers.
    • You often miss out on appointments and service schedules.
    • You are losing customers at a faster rate than acquiring new ones .

Why Choose Us?

If you are a dealer or a distributor or a channel partner or a service provider, then you know sales and after sales support are the only things that matter in your business. We as a sales organisation perfectly understand this and have designed Mpower CRM as a perfect tool for YOU and YOUR kind of business. In fact we use this tool for all our front office deliverables and would like to share what this tool has done to us and our customers and will do for you:

  • Increased lead generation by 42%+
  • Increased lead conversion rate by 67%+
  • Increased profit margin by 17%+
  • Reduced customer complaints by 16%+
  • Increased sales team productivity by 35%+
  • Increased customer retention by 18%+
  • Increased on time service by 42%+
  • Increased revenue per customer by 23%+
  • Increased cash inflows by 40%+
  • Increased on time project completion by 52%+

How can you achieve these numbers? Take a snapshot:

  • Pop Up Reminders for pending activities
  • Automated Daily Report sending
  • In built E-mail Manager like outlook
  • Customer/Vendor portal for direct access
  • Multi-Price and Multi-Vendor
  • More than 50 graphical reports
  • Turnover and Income/Expense Manager
  • Quote to Payment Tracker
  • Daily Sales Visit Tracker
  • Customer Complaint Tracker
  • Formatted quotes and invoices
  • Integrated address book with birthday reminders
  • Sales Performance Tracker
  • Inventory Manager
  • Service Contracts Manager
  • Service call tracker with Job card
  • Brochure and other Documents Manager
  • Calendar with appointment scheduler
  • Project Manager with Gantt Chart
  • E-mail marketing

About CRM

Mpower CRM is a web based customer relationship management system that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.

In addition to advanced sales force automation (SFA), customer support, and marketing automation, Mpower CRM delivers capabilities including quotes, order management, commissions, sales forecasting, and more, all in one comprehensive web based system.

Testimonials

DKM precision Engineering Modular approach helps in scalability and fine grained user access.

Pramod Oja, Head-Manufacturing

Jinen Corporation Two problems solved with single software- Accessibility from anywhere and ease of use. My staff is happy using the system.

Jinen Doshi, MD

Accord Tools and accessories India's equivalent to SAP? Time will tell. But am a happy satisfied customer of Mpower.

Ganesh Jamgoankar, Executive Director

customer relationship management software